Actual Installer Forum

I've got an unusual situation on the go. Had a user move to reinstall our software built with Actual Installer and the uninstall broke some how. It's removed the install directory but the record is still in the program files area where you'd uninstall from. If we try to our software to re-install, the installer complains that there is still software installed and to uninstall it. Then it throws a messages something like, file uninstall.ini not found. And we are stuck.

The question is, how do we deal with this particular situation? Is there a manual way to complete an uninstall to allow us to reinstall our software on the client's computer?

Thanks!

Frank

Just check with it where the files have been stored that means while installing it it shows one pop up like where to install so check the folder and delete all the files which is related to the software and uninstall the software in you pc program and try to install it will work.

Anybody? this is an ongoing issue.

Frank

If this is a problem on a singlemachine, you can try this Windows Installer cleanup utility from Microsoft;
https://technet.microsoft.com/en-us/mag ... light.aspx

Use can also run this from a administrator command prompt; Or, manually delete the Registry data;
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
OR
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall



If you are having the problem on several machines, create a new setup as an "UPDATE" and run the update package. Which should then reinstall everything.

If you are not able to install software . Check your system is giving proper permission to the software are Either any kind of Antivirus is trying to Block it.
Also check your software is from authenticated sources or not.