Webroot false positive with Downloader.exe

Bugs, errors in the program.
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timeToy
Posts: 4
Joined: Sat Jul 11, 2020 11:03 pm

Webroot false positive with Downloader.exe

Post by timeToy »

Users are reporting that the Webroot antivirus is reporting the Downloader.exe (that is part of the installer/updated) contain the virus "Win32.LocalInfect.2". That seems to be a heuristic detection and I assume a false positive.
Unfortunately that prevent our application from installing properly (the installer can't copy the downloader.exe file from the temp folder)

Any way to solve this issue?

(Free version of webroot to test: https://www.webroot.com/us/en/home/prod ... virus-scan)

Threat detected:
image (24).png
(33.84 KiB) Not downloaded yet
Downloader.exe in quarantine and inaccessible:
image (25).png
(73.25 KiB) Not downloaded yet
Leo
Site Admin
Posts: 396
Joined: Fri Jan 22, 2010 12:40 pm
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Re: Webroot false positive with Downloader.exe

Post by Leo »

Thank you for this message.
This is a false positive detection.
I've submitted a request to webroot to check and remove false detection.
Leo,
Actual Installer Team
http://www.actualinstaller.com
Leo
Site Admin
Posts: 396
Joined: Fri Jan 22, 2010 12:40 pm
Contact:

Re: Webroot false positive with Downloader.exe

Post by Leo »

Just got a reply from Webroot: "We have reviewed this and we have whitelisted it from our end."
Leo,
Actual Installer Team
http://www.actualinstaller.com
timeToy
Posts: 4
Joined: Sat Jul 11, 2020 11:03 pm

Re: Webroot false positive with Downloader.exe

Post by timeToy »

Wow, awesome, thanks!
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