Page 1 of 1

Webroot false positive with Downloader.exe

PostPosted: Thu Mar 18, 2021 10:37 pm
by timeToy
Users are reporting that the Webroot antivirus is reporting the Downloader.exe (that is part of the installer/updated) contain the virus "Win32.LocalInfect.2". That seems to be a heuristic detection and I assume a false positive.
Unfortunately that prevent our application from installing properly (the installer can't copy the downloader.exe file from the temp folder)

Any way to solve this issue?

(Free version of webroot to test: https://www.webroot.com/us/en/home/prod ... virus-scan)

Threat detected:
image (24).png
(33.84 KiB) Not downloaded yet


Downloader.exe in quarantine and inaccessible:
image (25).png
(73.25 KiB) Not downloaded yet

Re: Webroot false positive with Downloader.exe

PostPosted: Sun Mar 21, 2021 7:34 am
by Leo
Thank you for this message.
This is a false positive detection.
I've submitted a request to webroot to check and remove false detection.

Re: Webroot false positive with Downloader.exe

PostPosted: Mon Mar 22, 2021 6:38 am
by Leo
Just got a reply from Webroot: "We have reviewed this and we have whitelisted it from our end."

Re: Webroot false positive with Downloader.exe

PostPosted: Thu Mar 25, 2021 10:10 pm
by timeToy
Wow, awesome, thanks!